LeaseQuery is seeking a Customer Support Engineer to join our growing team. As a Customer Support Engineer, you will work along side our Customer Solutions department to assist customers with technical software questions, concerns, and escalations. The ideal candidate should be a self-starter, inquisitive, a bias towards serving customers, and have a knack for finding solutions. This engineer will be instrumental in diagnosing concerns and providing solutions to our customers in a timely manner.

What you will be doing:

• Analyze customer support tickets and provide root cause analysis and remediation path
• Use tools in technology stack to monitor customer behavior and proactively alleviate pain points
• Work in direct conjunction with Customer Solutions team to troubleshoot platform issues and advise on growth areas for software
• Develop and execute data queries and updates
• Serve as LeaseQuery platform expert

What skills and experience we need you to have:

• 2+ years experience with MS SQL Server including design, stored procedure and management
• Excellent critical thinking skills
• Nice to have: Strong proficiency with G-Suite and preferably, Zendesk
• Self-starting and proactive in handling customer requests and updates
• Relentless drive to help others
• Eagerness to learn and understand
• Excellent communication skills 
• 1+ year of software development and architecture experience(Nice to have)
• 1+ year experience using .NET MVC with C# and Entity Framework would be nice to have

Benefits:

• Flexible PTO (including 11 holidays and your birthday off) 
• 401(k) plan with employer matching 
• Great health benefits with multiple plan option 
• Option to choose between in office, fully remote, or a hybrid work environment for all employees
• Casual dress environment (when in office)
• Catered lunches every Tuesday and Thursday
• Company events each quarter
• Signing stipend for a work-from-home setup
• Free gym membership at our office
• Annual employee development program stipend of $2,000 for each employee 
• Flexible parental leave with 10 weeks paid leave for ALL new parents
• Fertility/adoption assistance 
• Annual tutoring stipend for your children
• Mentorship program available immediately 
• Regular team outings
• Advancement opportunities based on results, not politics
• Culture that emphasizes inclusiveness driven by our REDI Committee

About Us

LeaseQuery is an innovative, FinTech SaaS company focused on meeting accountants’ complex needs with the next generation of cloud-based accounting technology solutions. Our top-rated products are used by more than 2000+ organizations in 87 countries, and we are incredibly proud of our 99%+ customer retention rate.

We have recently been named #29 among Inc. 5000’s Fastest Growing Companies, #26 on Deloitte Technology’s Fast 500 list, #4 on Georgia’s Fast 40 list, among many other accolades. We also made history with a two-time #1 rating on the Bulldog 100 list, an award that recognizes thriving businesses owned or operated by University of Georgia alumni.

LeaseQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. LeaseQuery maintains a drug-free workplace.