Technical Customer Support (Entry Level 1)

| Peninsula | Hybrid
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We’re looking for a recent graduate interested in a position as a level 1 Technical Support Engineer. This onsite position at our Mountain View, CA headquarters is an excellent opportunity to get in on the ground floor of a growing company.

What You’ll Do (but is not limited to)

  • Provide technical support to Egnyte's clients and partners
  • Provide support via e-mail, phone and Zoom
  • Work effectively and professionally with users who span from IT, business users, partners and executives
  • Provide a workable solution that addresses client issue based on their use case
  • Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
  • Work with Product Management, Engineering and Sales to effectively take issues to resolution
  • Participate in testing of new and updated products and provide feedback
  • Write technical documents such as service and product FAQ's, guides, and manuals

Your Qualifications 

  • Excellent customer engagement and communications skills
  • Proficiency with Microsoft Office products
  • Enjoy learning new technology
  • Bonus if you have experience with one or more of the following:

- Support Ticket, Call Center, and Knowledge Based Systems

- SaaS support

- Administering Windows 10, Mac OS and Linux (any distribution)

- Experience in administering Windows Servers (2016, 2019)

- Virtual Machine Environment (i.e. VMware ESX, Microsoft Hyper-V)

- Experience with Cloud Based File management systems

Our Benefits

  • Competitive salaries & Stock Options
  • Comprehensive benefits for you and your family (low premiums and deductibles!)
  • Medical, Dental, Vision, Life, Disability, Employee Assistance Program, FSA, HAS, and Commuter/Parking benefits
  • Fully paid premiums for life insurance / AD&D and the option to enroll in Voluntary Life Insurance
  • Pet Plan-- Enroll in discounted Pet Insurance & Perkspot – Discount program available for entertainment, services, shopping & travel
  • Global Travel – Medical benefits to cover any employees traveling out of the United States on a work-related trip
  • Flexible hours and responsible time off
  • Emotion & Physical Wellness – Free access to emotional and physical wellness apps including Spring Health, Headspace, Aaptiv, Ginger, and Physera
  • Gym, cell phone, and commute reimbursement
  • 401(k) Retirement Plan (Traditional and Roth)
  • SoFi online financial services: Pay off debt sooner, invest in your future, or refinance your mortgage – all in one app
  • FREE Egnyte lifetime membership

 

Equal Opportunity Employment

Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit www.egnyte.com

 

 #LI-CG1

More Information on Egnyte
Egnyte operates in the Cloud industry. The company is located in Mountain View, CA, Raleigh, NC, Draper, UT and Spokane, WA. Egnyte was founded in 2008. It has 950 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Intracompany committees, Open door policy and OKR operational model. To see all 5 open jobs at Egnyte, click here.
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