We are a human-centered digital health company that seeks to radically improve brain health outcomes by leveraging cutting-edge technology and machine learning to unlock precision brain health for as many people as possible. While we are steadfastly focused on individuals’ brain health, we believe that meaningful outcomes can only be achieved within an ecosystem of care that actively includes and engages physicians, professionals and caregivers. We are a team of 70+(and rapidly growing!), embarking on an exciting period of accelerated growth. We invite collaborative, self-driven and impact-oriented professionals to join our dynamic and fast-growing team.

Does this sound like an innovative & disruptive start-up where you could see yourself? Do the following values resonate with you?

Be Real

Be Wise

Be Noble

Be A Team

Be Masters of Our Craft

Think Big and Act Bold

If so, please continue reading…

The Role:

We are seeking a Customer Support Associate who will be the first point of contact for all customer support requests. If you have a desire to help others, an interest in technology, and passion for the customer experience, this could be the perfect opportunity for you. Please note that the expected hours for this role will be 4:00am - 1:00pm EST and will only seek applicants that can meet that requirement. We are open to this person be located anywhere within the US.

What you'll Do:

Manage first level support for incoming customer inquiries via email and phone and provide basic troubleshooting support in a timely and professional manner
Develop documentation, knowledge base articles, FAQ’s and training materials for the internal support team
Drive a successful product experience by identifying and recording bugs and feature requests and managing resulting customer communication
Define and develop proper escalation of unresolved issues to collaborate with the appropriate internal teams such as Product, Engineering and Customer Success to ensure we resolve client issues promptly and efficiently
Identify trends to address with the client or internally to improve client experience and workflow
Cultivate processes and team culture for scale
Other support related special projects during downtime

About You:

Must Haves:

1-3 years of customer support or support(Please note, this is an early career role, not a senior level position)
Experience working with SaaS products, software or related technology
Passionate about customer success and supporting high-quality deliverables, and determined to driving long-term customer value
Effective time and task management
One who is comfortable and energized working in a fast-paced environment and navigating ambiguity

Nice To Haves:

Experience using Zendesk Support
Digital Health experience
Bachelor’s Degree

What We Offer:

As a health and wellness company, an opportunity to have a lasting impact on the way people and communities engage with brain and mental health, and even to affect the prognosis of people’s mental and brain health trajectory(pretty powerful stuff if you ask me!)
A mission driven environment where all 50 employees(and counting) strive to exemplify our core values every day
Competitive compensation packages that include an annual discretionary target bonus incentive as well as valuable equity
Unlimited PTO -- We know this can work both ways, however our leadership team does an excellent job at encouraging people to take PTO
A sincere and deep appreciation for the importance of mental health. We have recently implemented a “monthly flex day” where employees are encouraged to take time away from work to rest, recharge & reset.
A peer-to-peer recognition program: Celebrating our employees hard work and success is in our DNA!
Employee Referral Incentive program
A robust healthcare package that includes medical, dental & vision benefits as well as a 401(K) program where Linus will match up to 6% of employee contributions

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

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Technology we use

Engineering
Product
Sales & Marketing

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Julie Gervais

VP of Product Management

A product that aims to make a difference

Building authentic connections and engaging people through exciting work are important tenets to Gervais. So too is ensuring that team members know the context and aim of their efforts. And impactful work it is: The launch of a clinical product to screen for cognitive impairment is one in-flight project that energizes her. “There’s a large opportunity to screen patients earlier and have an impact on their health and quality of life,” Gervais said.

My leadership style is to ensure the cross-functional teams working on new product development understand the big picture goals that we are trying to achieve together and how each piece helps us achieve the larger goal.

Greer Trenkner

Senior Director of Sales

A growing team fueled by a passion to excel

Linus Health has ambitious plans for 2023 and its sales team will be a bridge to achieving them. According to Trenkner, who focuses on small- and medium-sized practices, the company will bring on additional sales team members to keep pace. And thanks to a robust onboarding program and training resources, incoming sales talent is primed for success. “It is an incredibly exciting time of growth here at Linus Health. Through the expansion of our sales team we will truly begin to fulfill our mission of making better brain health more accessible to everyone,” Trenkner said.

I am honored to be on the forefront of a new and more efficacious clinical pathway for the treatment of Alzheimer’s and Dementia. I come to work each day passionate about getting our message out to the healthcare community and helping patients achieve a better quality of life.

Steve Truong

Director of Product Management

The user is at the forefront — always

Linus Health’s 2022 plans? “Aggressive,” according to Truong, mentioning the fact that they’re leveraging AI, analytics and data in the pursuit of “best-in-class” brain health testing. To navigate the company’s roadmap, Truong said his team embraces a collaboration-intensive approach — often interfacing with teams like medical affairs, customer success and engineering — due to an organization-wide emphasis on orienting product around user needs.

We’re really looking at every stakeholder in the process of taking care of someone’s brain health and seeking the best way for our technology to enable them to get to the optimal outcomes.

What projects are you most excited about?

One of the most exciting projects is our work with the Davos Alzheimer’s Consortium, a partnership between industry, academic, government and healthcare systems around the world. Here, the Linus smartphone research app will be used to bring together digital measures of cognition from up to 1 million participants from cohorts around the world.

Judy

Director of Business Development

What makes someone successful on your team?

Passion – One thing that I find all my teammates have in common is passion for what they do. Whether it's improving the product, or delivering the best experience to our customers, everyone is motivated by the same passion and determination. At Linus Health there is opportunity for success within every department and at every.

Sage

Customer Success Manager

What unique initiatives do you have that encourage innovation?

An expert clinician knows by the way you’re walking if the pain is in the knee, back or hip. It’s similar for cognitive assessments; in the first few seconds, they know where you are going. Linus is not just “digital health”; we translate the compassionate eye of your best clinician into assessments and algorithms. And we’re only getting started.

Joyce

Director of Interventional Therapy

What projects are you most excited about?

I’m most excited about Linus Health’s exploration of remote and passive assessment technologies — from home-based EEG to eye tracking brain games — that will completely change how individuals keep their brains healthier as we age. Digital brain health is one of the most exciting areas of science and tech advancement happening today.