This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

WHAT YOU'LL DO:

• Resolve Small Business owners requests regarding Bluevine's Business Checking product via inbound call, outbound follow-ups, email, and or chat
• Engage with our partners and business leaders across the organization to ensure customer requests are resolved efficiently and effectively while addressing the customers' short-term & long-term needs
• Leverage Bluevine's innovative technology solutions and systems to process customers requests
• Meet or exceed performance expectations based on key performance indicators like customer experience, effectiveness, and efficiency
• Identify, resolve, and or escalate risks that may impact the business
• Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
• Assist in the development of new processes, process documentation, training, and client communications 

WHAT WE LOOK FOR:

• 2+ years of Customer Support experience including client-facing experience
• High School diploma or GED
• Banking and financial experience a strong plus
• Passion for helping people 
• Ability to learn and work effectively in a virtual environment
• Critical thinker who loves to solve problems and recommend enhancements
• A quick thinker and a fast learner with the ability to work in a rapidly changing environment
• Technology savvy individual who can adapt to rapidly changing tools and technologies
• Exhibits uncompromising integrity
• Excited about growing a career within a rapidly growing company