ABOUT RIGHTWAY

At Rightway we are committed to creating a diverse environment and are proud to be an equal opportunity employer. We hire for the best talent and actively seek diversity of thought processes, beliefs, background and education. Rightway fosters an inclusive culture where differences are celebrated to drive the best business decisions possible.

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

Rightway Healthcare was founded in early 2017 by a team of dedicated healthcare, business and technology leaders. Rightway is a technology platform that provides employees and their families with the support, information and advocacy they need to be better healthcare consumers.

We combine a high-tech consumer portal with a high-touch dedicated concierge environment to provide consumers with the same level of support and guidance they would receive if they had a doctor in the family. We are focused on personalization, implementation, advocacy and results.

Rightway works with employers from 100 – 25,000 employees to provide an ecosystem of healthcare navigation for employees. We are committed to generating high member satisfaction scores, industry leading engagement and a quantifiable ROI for every employer. Our approach is rooted in analytics and guided by a bottom-up understanding of a population.

Rightway is privately financed, having raised over $130mm to date from investors such as Thrive Capital

The company is headquartered in New York City, with new offices in Hudson Yards. We also have remote offices in Miami, Denver and San Francisco.

RESPONSIBILITIES

As a Rightway Healthcare Navigator, you play a vitally important role in supporting our members with all their healthcare related questions and needs.  Navigating healthcare is oftentimes complex, confusing and down right frustrating.  At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey. 

• Healthcare navigation concierge service delivery via phone, chat, text, and email. 
• Sources high-quality care providers based on a member’s needs and preferences
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g.  deductibles, coinsurance, and out of pocket maximum
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services.

REQUIREMENTS

Our Navigation Operations is a fast-paced, dynamic, and a growing environment.  We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers.  This role will be office based, not a remote position. 

• Strong organizational skills
• Customer-centric orientation 
• Strong verbal and written communication skills
• A high degree of empathy
• Strong critical thinking and problem solving skills
• Healthcare knowledge/experience (preferred)
• Comfortable with continuous process improvement and change as Rightway is growing and evolving    
• Computer literacy
• College degree preferred