Customer Support Analyst (Recruiting) at Workday

| Salt Lake City, UT
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Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

About the Role

Do you have what it takes to continuously provide outstanding Customer support? Are you ready to take your knowledge of Recruiting, collaborating and problem solving to resolve Customer issues? We have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success. This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organization.

What would you do all day?
  • Manage a queue of Recruiting cases, prioritizing issues based on severity and customer impact
  • Solve complex problems, drive change, and implement solutions
  • Handle sensitive escalated customer issues
  • Work with Product Managers, QA and Development to highlight customer processes, Recruiting methods, trends and identify areas for enhanced functionality and tools
  • Maintain your knowledge of new functionality and compliance changes
  • Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company
  • Participate in our 24/7 global coverage plan

About You

Basic Qualifications
  • 4+ years of experience supporting or implementing Recruiting solutions

Other Qualifications
  • A successful track record of managing multiple urgent priority issues concurrently
  • Experience working with software delivery and support (experience with SaaS would be awesome!)
  • Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
  • Additional experience in one or more of the following functional areas: Performance Management, Talent Assessment, HCM
  • Excellent analytical, problem solving and multi-tasking skills
  • Proven ability to collaborate and build strong relationships with customers and internal resources
  • Ability to generate a sense of urgency and rally appropriate teams
  • Able to deal with the stress related to resolution timeframes and conflicting/competing priorities

As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact [email protected] to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
More Information on Workday
Workday operates in the Cloud industry. The company is located in Pleasanton, CA, San Francisco, CA and Chicago, IL. Workday was founded in 2005. It has 14894 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 30 open jobs at Workday, click here.
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