DailyPay, Inc.
DailyPay is building a financial system that starts working the minute work starts.
Minneapolis–Saint Paul, MN

Customer Support Agent (Phone Support) at DailyPay, Inc. (Minneapolis, MN)

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About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

The Role: supporting DailyPay account holders 

We are seeking a Customer Support Agent to provide support to our end users. You will report to the Customer Support Manager and be part of the rapidly growing External Operations team at DailyPay. This is an amazing opportunity to join a hyper growth start up! Our goal is for you to get to grow with us. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

This position is located IN OFFICE - agents will be required to work in our downtown Minneapolis office 5 days / week 

Shifts:  we are currently hiring for a variety of shifts with morning start time and afternoon, details will be shared on phone interviews.

How You Will Make an Impact:
  • Handle full cycle tickets resolution: review ticket, investigate and resolve, provide the resolution to customer via written email communication, outbound call or chat to ensure full understanding and user satisfaction with the provided resolution
  • Work cross-functionally to investigate individual employee cases
  • Become a subject matter expert on DailyPay’s product
  • Capture user insights/feedback to be shared with our product team to improve the User Interface and User Experience
What You Bring to The Team:
  • HS diploma/GED
  • 3+ years’ experience in customer support, product support, or client services
  • Genuine care and empathy that is displayed through all interactions
  • Demonstrated critical thinking and problem-solving skills
  • Exceptional verbal and written communication skills
  • Attention to details and accuracy
  • Excellent work ethic and attendance
  • Work well under pressure in a fast-paced environment
  • Computer use experience
  • Quick learner and self-starter excited to take on new challenges
  • Enjoys collaborating and working as part of a team, interacting with different personalities
  • Most importantly, excited to help DailyPay customers by resolving complex inquiries and highly sensitive escalations
Nice to Haves:
  • Post-Secondary education (Associates, Bachelors, Master’s degrees)
  • Call center or on-the-phones support experience
  • Proficiency in an omnichannel environment consisting of voice, chat and email correspondence
  • Startup experience
  • Knowledge of Zendesk and other common support software
  • The ideal candidate is someone who enjoys troubleshooting, researching, and helping people succeed financially 
  • Bilingual, fluent speaking/writing/reading Spanish
What We Offer:
  • You will receive a full month of training that will not only cover product specific training but also in depth training in customer service.
  • Competitive compensation
  • Exceptional health, vision, and dental care
  • Fun company outings and events
  • 401k with company match
  • 15 Days PTO
  • 8 paid company holidays

As part of our dedication to health and safety, DailyPay U.S. requires all colleagues holding in-office positions, or who will be attending any in-person company meetings, be fully vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation.  As a condition of employment, prior to your start date, you will be required to submit proof of your vaccine status.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected] All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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What are DailyPay, Inc. Perks + Benefits

DailyPay, Inc. Benefits Overview

Our benefits plan includes several health, vision and dental plans. You get to choose the plan that works best for you.

PTO is unlimited. Take the time that you need. All we ask is that you hit your work goals.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Virtual meditation and workout sessions! Gympass
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Urban Sitter
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning

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