DailyPay, Inc.
DailyPay gives your employees access to their pay when they want it.

Customer Support Agent (In-Office)

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About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. Employers partner with us to give their employees access to our on-demand pay platform.

About Our Product:

We integrate our product with every partner employer's payroll system so that employees who sign up for the voluntary benefit of a DailyPay account have increased visibility and access to their earnings. As they clock in and out of their shifts throughout the week, they can watch their available earnings balance increase and for a one time / flat rate fee of $2.99 (yeah, our service is cheaper than most ATM fees) a dailypay account holder can move as little or as much of their earnings balance into their bank account for immediate use. Just like our name states - DailyPay, we believe in employees being able to get paid daily. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay!

The Role - supporting DailyPay account holders 

We are seeking a Customer Support Agent to provide support to our end users. You will report to the Customer Support Manager and be part of the rapidly growing External Operations team at DailyPay. This is an amazing opportunity to join a hyper growth start up! Our goal is for you to get to grow with us. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

This position is located IN OFFICE - agents will be required to work in our downtown Minneapolis office 5 days / week (no remote or hybrid options).

Shifts we are hiring for: Friday, Saturday Sunday, Monday (4 days a week, 10 hour shifts each); start times 6 a.m., 7 a.m., 8 a.m. 

How You Will Make an Impact:

  • Handle full cycle tickets resolution: review ticket, investigate and resolve, provide the resolution to customer via written email communication, outbound call or chat to ensure full understanding and customer satisfaction with the provided resolution
  • Work cross-functionally to investigate individual employee cases
  • Become a subject matter expert on DailyPay’s product
  • Capture customer insights/feedback to be shared with our product team to improve the User Interface and User Experience

What You Bring to The Table:

  • HS diploma/GED
  • 3+ years’ experience in customer support, product support, or client services
  • Genuine care and empathy that is displayed through all interactions
  • Demonstrated critical thinking and problem-solving skills
  • Exceptional verbal and written communication skills
  • Attention to details and accuracy
  • Excellent work ethic and attendance
  • Work well under pressure in a fast-paced environment
  • Computer use experience
  • Quick learner and self-starter excited to take on new challenges
  • Enjoys collaborating and working as part of a team, interacting with different personalities
  • Most importantly, excited to help DailyPay customers by resolving complex inquiries and highly sensitive escalations

Bonus Points for:

  • Post-Secondary education (Associates, Bachelors, Master’s degrees)
  • Call center or on-the-phones support experience
  • Proficiency in an omnichannel environment consisting of voice, chat and email correspondence
  • Startup experience
  • Knowledge of Zendesk and other common support software
  • The ideal candidate is someone who enjoys troubleshooting, researching, and helping people succeed financially 

 What We Offer:

  • You will receive a full month of training that will not only cover product specific training but also in depth training in customer service. 
  • Competitive compensation
  • Opportunity for equity ownership
  • Exceptional health, vision, and dental care
  • Fun company outings and events
  • 401K with company match
  • 15 Days PTO
  • 8 paid company holidays

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.


 *DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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What are DailyPay, Inc. Perks + Benefits

DailyPay, Inc. Benefits Overview

Our benefits plan includes several health, vision and dental plans. You get to choose the plan that works best for you.

PTO is unlimited. Take the time that you need. All we ask is that you hit your work goals.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Virtual meditation and workout sessions! Gympass
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Urban Sitter
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks

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