Caesars Sportsbook & Casino
We Are All Caesars
Las Vegas, NV

Customer Support Admin at Caesars Sportsbook & Casino (Las Vegas, NV)

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William Hill is the fastest growing Sports Book in the US!  Our ambition is to build a digitally-led, internationally diverse gambling company of scale. We are in a highly innovative industry. As one of the largest companies in gambling and with over 11,000 people worldwide, we make a massive investment in everyone, offering excellent career development opportunities. Our people are at the heart of everything we do, and we offer a fast-paced environment where we have fun, celebrate success, and give you all the tools you’ll need to be your best self. 

Reporting to the Customer Support Manager; you are key to processing new customer applications, handling customer accounts, and supporting our sportsbooks and management team. This is an exciting opportunity to join the world’s leading sports betting company.
 
What You Will Be Doing: 
  • Processing Player Rewards Accounts
  • Processing and Approving new accounts for our Mobile Betting App
  • Update Customer Accounts
  • Generate win/loss statements for customers
  • Researching lost ticket claims for customers
  • Process contest applications
  • Sending replacement rewards cards to customers
  • Researching Sports book cash discrepancies
  • Applying approved promotional rewards to customer accounts
  • Monitoring self-betting kiosk for underage individuals and banned patrons
  • Monitoring self-betting kiosk for issues. Requesting maintenance when required
  • Process Customer Support emails in a timely manner
  • Responsible for organization and filing of documents to be scanned.
  • Work in accordance with department policy & procedures to comply with Nevada gaming statutes and regulations.
  • Document retention – removing account applications as per compliance
 
What You Will Need:  
  • 1 + years Customer Support experience
  • Ability to type 35 words per minute
  • Ability to Multi-task
  • Work varied shifts, including nights, weekends and holidays
  • Good working knowledge of Microsoft Office including Outlook, Word & Excel
  • Must be able to work independently with minimal supervision
  • Must be confident in one’s ability to assess situations and make informed decisions
  • Ability to work through high volume and stressful time periods.
  • Good interpersonal communication skills
  • Strong problem-solving skills
  • Ability to handle a diverse range of activities and effectively prioritize responsibilities

Essential Functions/Exposures:

  • Must be able to sit for extended periods of time                                          
  • Must be able to lift, carry, pull or push 25lbs
  • Must be able to type for extended periods of time
  • Must be able to talk on the phone for extended periods of time                                          
  • Must be able to write for extended periods of time             
  • Must be able to twist, bend or reach with no significant boundaries 
  • This position will be exposed to sounds at 69 decibels
  • Regular attendance in the office
  • This position may be exposed to a smoke-filled environment
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Technology we use

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What are Caesars Sportsbook & Casino Perks + Benefits

Culture
Volunteer in local community
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Starting at 3 accrued weeks of PTO. EOY roll-over time up to 80 hours! 8 Holidays, 2 Floating Holidays, 1 Birthday Holiday
Paid Holidays
Paid Sick Days
40 hours of sick leave. EOY roll-over time up to 40 Hours of Sick time.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks

An Insider's view of Caesars Sportsbook & Casino

How do you collaborate with other teams in the company?

I partner closely with our Digital Hub team, comprised of Product Tech, Digital Operations, and Marketing. The Executives who lead these teams are some of the most innovative and driven leaders I’ve ever worked with. As we continue to rapidly grow, our goal is to ensure that we build a collaborative culture, set clear objectives, and have fun

Alexandra

Assistant Director of Human Resources

What are some things you learned at the company?

The need to strategically plan to scale personnel at exponential rates is one of the biggest learned experiences for me. Proactively hiring and building teams ahead of lofty, yet realistic growth expectations has ensured we scale effectively and efficiently.

Chris

Manager of Digital & Marketing Talent Acquisition Partner

What unique initiatives do you have that encourage innovation?

I believe in a non-hierarchical way of managing my team which leaves room for honest and open discussions. I genuinely believe this encourages the team to work deferentially and organically forces them to think of ways to be innovative and be true to their respective creative problem-solving selves and to be part of the solution.

Vanessa

Program Director U.S. Digital State Expansion

How has your career grown since starting at the company?

I am just as excited and motivated today, as I was during my initial on-boarding and that is a direct result of the success achieved through the ability to work together. As a member of the team, I am confident that no matter what challenges may surface, Caesars Digital will conquer them together.

Derek

Tech Lead

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