At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.
Job Summary
- To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Customer Service located in Memphis, TN.
Reporting to the Warehouse Manager the Customer Service role will be responsible for communicate with customers and deal with customer's inquiries
What a typical day looks like: - Order Management E2E Process since receive the customer orders, commit, follow up, coordinate shipments, goals: OTD, AR, Aging FG, RMAs.
- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs.
- Handle enquiries and resolve customer problems and complaints with care and efficiency and ensure one call resolution.
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or challenging customers.
- Interpret customer needs, recognize symptoms, causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.
- Demonstrate clear speaking and writing skills in English and minimize the use of jargon to best ensure customer understanding.
- The experience we're looking to add to our team:
- BA/BS or equivalent work experience.
- Typically requires 3 - 5 years of experience
- Fluent English oral and written.
- Excel Intermediate level.
- Experience in managing an ERP.
- Leadership.
- Service attitude.
- Management of BAAN, FTS & BPM is also a plus.
- What you'll receive for the great work you provide:
- Full range of medical benefits, dental, vision
- Life Insurance
- Matching 401K
- PTO
- Tuition Reimbursement
- Employee discounts at local retailers
- EC37
Job Category
Operations
Relocation: Not eligible
Is Sponsorship Available?
No
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: [email protected].