Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Customer Service

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Chewy Pharmacy is hiring with starting wages up to $16.50 per hour

Our Opportunity:

Chewy, America’s #1 Pet Pharmacy, is seeking Customer Service Technicians to join team at our Pharmacy facility in Pittston, PA. We are looking for highly motivated individuals with an entrepreneurial spirit who desire to take on the challenge of pursuing a career in healthcare. Pharmacy experience is not required. You’ll start learning our business from day one and be entrusted to serve as the voice of Chewy to our customers, business partners, and behind the scenes operations. We offer competitive benefits, personal and leadership development programs with rapid career growth potential, and many Team Member incentives.

Why you’ll love working here:

Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team members:

  • Competitive starting wages 
  • Opportunity for wage increases starting after 3-months of service.
  • Climate-controlled environment
  • Employee 20% Discount Program at Chewy for all your pet needs
  • 401k with company matching
  • Referral Bonuses - $500 per referral
  • Team building events and company-sponsored luncheons
  • Career growth and promotion opportunities 
  • Insurance eligibility on the 1st of the month
  • Subsidized child, adult and pet backup care through Care.com
  • Discounts on many items through the LifeMart Discount platform 

What You’ll Do:

  • Bring A Customer Comes First Mentality Every Day!
  • Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policy
  • Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
  • Make and receive outbound and inbound calls to veterinary offices to resolve customer discrepancies
  • Enter pet and drug information into our pharmacy system, ensuring information is entered correctly and efficiently
  • Adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
  • Report immediately, prescription errors to leadership and/or a pharmacist on duty
  • Comply with all company policies and procedures
  • Create and maintain respectful relationships with coworkers
  • Complete special assignments and other tasks as assigned
  • Commit to learning and developing yourself to better Chewy as a whole!
  • Maintain a sense of ownership, be a self-starter, and have a strong attention to detail, especially when entering pharmacy orders

What You’ll Need:

  • Must be at least 18 years old and have a high school education or equivalent and superior math and reading/comprehension skills
  • 1 year working in a customer focused environment; preferably a contact center or pharmacy
  • Excellent interpersonal skills, oral and written communication skills
  • Proficiency with Microsoft Office products; specifically, Word, Excel, and Outlook
  • Critical thinking skills
  • Demonstrated ability to multi-task and perform well in a fast-paced and changing environment
  • Ability to adapt to ever changing customer demands
  • Flexibility to shift schedule and work overtime as needed by the pharmacy unit
  • Must bring proven ability to maintain confidentiality and secure sensitive information
  • Must be able to pass background check
  • Must have access to reliable transportation.

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].


If you have a question regarding your application, please contact [email protected].


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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