Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

As a Customer Services teammate within Account Protection & Financial Services, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A successful teammate within Customer Services demonstrates strong ownership and communication skills. They excel at customer interaction through delivering empowered effortless experience with practical solutions and proactive education to address future opportunities. They thrive in a quick paced and collaborative team environment.

*** Military Affiliation preferred***
This is a remote position where you can work from the comfort of your home. Must reside in North Carolina.
Required Capabilities and Skills:
Empathy and Customer focus

• Communicate with clarity
• Genuinely care about helping customers to resolve their cases
• Actively listen and ask questions in a positive and professional manner to find the quickest resolution
• Work independently while making sound business decisions for customers
• Proactively recommend and educate the customer about features and benefits of PayPal products to improve their satisfaction and deepen their relationship with PayPal

Adaptability

• Comfortable working with tools and technology such as Microsoft Office, Google Chrome, etc
• Ability to multi-tasking - multiple systems, screens, active listening

Ethics, Values, and Integrity

• Lead with respect, honesty, and accountability
• Adhere to internal processes to maintain confidentiality and security on accounts and work within Internal Guidelines
• Staying compliant with systems and processes along with maintaining data integrity

Time Management

• Adhere to schedule and metrics, such as average handle time
• Using the right tool to complete tasks
• Follow through from start to end when helping a customer in the most efficient way possible

Team Player

• Actively contributes to the team to ensure success
• Share knowledge with team on best practices
• Show respect to each other and customers

Dependability and Reliability

• Follow through on commitments and consistently meet deadlines
• Always follow up with a sense of urgency and drive results

In order to work from home, we'll need you to tick off a few things:

• Must have a high-speed internet connection with a minimum of 100 Mbps download and 50 Mbps upload, for a single user, from a reliable internet provider.
• Equipment should be directly connected to a router/modem for best quality versus a wireless connection.
• All PayPal hardware you receive needs to be connected to a surge protector.
• Must have dedicated working space free of distraction and background noise.

PayPal Benefits:

• Excellent medical and dental benefits that start day one
• 401k match and employee stock purchase plan
• Give back to local communities through our many fundraising and volunteer opportunities
• PayPal's sabbatical program provides four weeks of paid time off after every five years of service
• Active Employee Resource Groups

Physical Requirements: This position requires sitting, typing and repetitive motions.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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