Customer Service & Support Specialist

| Allen, Texas
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Position description:

Currently, we are seeking a Client Support Agent to join our Corrigo Inc., Support Services team in Allen, Texas.

Position Summary:

Corrigo is looking for the best and brightest to join the team.A Client Support Specialist receives inbound support requests via phone, email and chat from Corrigo's diverse customer base who require assistance with our applications.Agents will respond to the inbound request, quickly identify issues and record details of the interaction in a support ticketing system.

Essential Functions:

  • Full-time work from a queue of phone calls, emailed cases and chats
  • Document and details of troubleshooting, resolutions provided and other details in our support ticketing system
  • Instruct users on high-level usage and best practices
  • Be able to distinguish between "not working" (product issue) and "not working" (customer perception)
  • Guide clients through installation and configuration of desktop components


Required Knowledge, Skills, and Abilities:

  • Strong technical troubleshooting skills
  • Attention to detail, follow directions, logic and critical thinking
  • Impeccable written and verbal communication skills
  • Excellent phone presence and customer service skills
  • Efficiently communicate to users at varying skill levels
  • Ability to work in teams or on your own
  • Ability to prioritize multiple active issues
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use
  • Familiarity with standard office productivity applications
  • Willingness to work flexible schedule


Working Environment:

  • The work environment is 8 hours per day and 5 days per week and subject to a shift schedule


Minimum Education Requirements:

  • 2+ years of relevant experience (Customer Service, Account Management, or Customer Service)
  • Experience with SaaS platforms a plus
  • Experience with QuickBooks a plus


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More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all jobs at JLL, click here.
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