Job Description

At Jacobs, we're partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery (GID) teammates. By joining Jacobs, you'll commit to supporting and engaging with these teams, as we work to build a company like no other.

Provides customer assistance in response to problems and related service inquiries. Receives or initiates customer contact in order to resolve complaints. Responsible for customer billing activities, cash receipts and related reporting.

Essential Duties and Responsibilities

Maintains complaint tracking records and work order system to insure timely, efficient and complete service responsiveness to customers

Answers telephones; receives and routes messages

Handles customer account information as it relates to billing and usage inquiries

Maintains contact with field maintenance personnel

Operates computer terminal to enter and track information, produce reports, and maintain customer service account records

Maintains new and close out service tracking records to ensure timely and accurate installation process, billing and scheduling procedures

Performs some general office duties such as word processing and filing

Calculates customer bills and performs billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits

Runs billing reports and other reports as necessary as required in close out process

Performs other related duties as required

Qualifications

High school diploma or GED

Office clerical experience

Preferred Qualifications

Proficient in use of computer software including but not limited to Microsoft Word, Outlook

Minimum typing speed of fifty (50) words per minute

Reading comprehension and ability to perform arithmetic computations

Attention to detail and ability to follow directions

Must be able to use a telephone and communicate effectively

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.