Customer Service Specialist at Parker Hannifin (Miami, FL)

| Miami, FL
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Position Summary
Interacts with customers taking and processing orders, providing information in response to inquiries about orders and shipments, handling and resolving complaints. Customer liaison to other departments for order completion.Scope/Supervision & InteractionWork independently while reporting to the Customer Service Manager. This position interfaces with all Parker Divisions, Distributors, and Customers in Latin America, as well as Division Staff, Parker personnel and freight forwarders.
Responsibilities • Interacts with customers providing essential information about the status of quotes, orders, shipments and claims, • Secure all information necessary to properly process customer orders in Order Entry System.• Obtain Intercompany Transfer Price (ICTP), list price and appropriate discounts to process orders.• Confer with appropriate personnel to investigate delays in production and shipping schedules.• Negotiate improvement in projected delivery dates, follow-up progress of orders.• Resolve invoice discrepancies; advise field and customer personnel of current status.• Maintains communication with other departments
Qualifications • High school diploma or equivalent.• Bilingual: English and Portuguese • 2-3 years of customer service experience.• Demonstrates passion for excellence with respect to treating and caring for customers.• Excellent English and Portuguese oral & written communication skills.• Ability to communicate clearly and professionally, both verbally and in writing.• Pleasant, patient and friendly attitude with the ability to handle difficult and unpleasant customers.• Math background/proficiency for pricing and calculating discounts.• Excellent organizational skills.• Basic computer skills.Additional Comments: The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfand http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
More Information on Parker Hannifin
Parker Hannifin operates in the Aerospace industry. The company is located in Cleveland, OH, Columbus, OH, Haverhill, MA and San Diego, CA. Parker Hannifin was founded in 1917. It has 23683 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 56 open jobs at Parker Hannifin, click here.
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