Octane is a Fintech company whose mission is to connect people with their passions. The $21B powersports market is fast and fun, but the purchasing process is slow and frustrating. Octane is changing that through automated underwriting, innovative credit products, and financing through our in-house lender Roadrunner Financial. Octane reaches millions of riders through editorial brands like CycleWorld.com and helps consumers buy their favorite vehicles with instant, frictionless financing on Octane.co. 

Octane is gaining traction quickly with customers, as evidenced by growth in originations through our platform of more than 3X year-over-year. Octane works with more than 3,500 dealers in the USA, provides financing coverage for most major powersports makes, and offers promotional financing with low rates for 40 OEM brands. Because we’re the platform and the lender, we have both high growth and positive unit economics - rare for a fintech. We have raised more than $139M in venture capital from leading investors such as IA Ventures, Valar Ventures, and Contour Venture Partners.

We are currently looking for a Customer Service Specialist II to join Roadrunner’s Servicing Center in Irving, Texas.  This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans.  

Specifically, you will:

• Administer payment processing and deposit operations. Work with payment processing vendor (PPC) handling exception processing.  Includes account payoffs, various types.
• Complete account maintenance of loans including debits and credits.
• Complete daily upload of PPC non-exception repay file. Balance exception payment file to loan servicing system payment report. 
• Complete periodic bank deposits,
• Set up accounts on Autopay, ACH direct pays.
• Document returns (NSF, reversals) and merchant processor disputes.
• Close out installment loan accounts. Responsible for the end-to-end PIF process.  Prepare loans to move to PAID Account status and release refunds as needed.  Includes cancelling and refunding of aftermarkets (AMRs) and payoff overages. 
• Respond to other department’s inquiries through internal Slack channel
• Manage various other administrative tasks as needed, time permitting. Customer correspondence, PIF letters, cures, payoff quotes, letters of guarantee, welcome letters, billing statements, due date changes, extensions/deferments.
• Comply with all federal and state specific laws that regulate collections and servicing activities.
• May include occasional mail retrieval from area post office.

Requirements:

• 3-5 years of experience in an administrative position or college equivalent
• Experience and understanding of deposit operations, Lockbox, ACH, Card payment processing.
• Experience with customer correspondence. Exceptional accuracy and attention to detail a must. Preferably within auto finance or installment loan servicing.
• Proficient in Microsoft Office Suite (Word and Excel) and or Google Work Space i.e. G-Suite (Docs & Sheets)
• Ability to master web-based loan servicing systems of record.  Experience with LoanPro a plus – Training provided
• Experience with accounting functions a plus.
• Customer Service attitude with strong problem solving skills
• Honest with a strong work ethic, unscheduled absences are rare, always punctual.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

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