Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Customer Service Rx Tech

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Chewy is hiring with starting wages up to $18.00 per hour 

Immediate Phone Interviews Available!

 

Your Opportunity

Chewy is seeking full-time motivated and confident team members to join our amazing Customer Service Pharmacy in Louisville, KY! The Customer Service Rx Tech will focus on “wow-ing” our pet-parent customers with stellar service. There are several reasons why people choose to work and stay at Chewy – competitive pay, great perks, and opportunities for advancement, and oh yeah, the ability to make pets, pet parents, and pet partners super happy and healthy!  Hybrid options available for those who live in Kentucky!


What You’ll Do

  • Engage directly with pharmacy customers who contact Chewy for a variety of topics. This will primarily be via inbound calls, to include emails, and other communication platforms.
  • Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
  • Be willing to jump in and learn fast!
  • Go above and beyond to “wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help our customer and provide solutions while adhering to high safety and regulatory standards.


What You’ll Need

  • 1-2 years working in a customer focused environment
  • Excellent communication skills
  • Ability to multi-task and think critically
  • Proficiency with Microsoft Outlook
  • Flexibility to shift schedule and work overtime as needed
  • Must be able to pass background check for KY Rx Tech license
  • Show up committed to be your best!

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].


If you have a question regarding your application, please contact [email protected].


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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