Customer Service Representative at Conduent (San Antonio, TX)

| San Antonio, TX
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Customer Service Representative

$13.67/HR & $14.67/HR Bilingual

Great Benefits & Weekend's Off

PAID TRAINING!

Summary:

As a Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

What you will be doing:
  • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process required transactions via mainframe or web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintaining a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Maintaining a thorough knowledge of the company and client programs, policies, and technology.
  • Providing support to other positions/operations in cases of heavy workloads or absences.
What you get:
  • Full Time Employment
  • Hourly rate of $13.67 starting on day one.
  • Weekend's OFF!
  • Paid Training
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
People who succeed in this role have:
  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Customer Service Experience
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Provide calm conflict resolution and problem resolution for frustrated customers
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
  • Can commit to 100% attendance for three to five weeks of paid training
Requirements
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, orequivalent.
  • Must be able to successfully pass a criminal background check.
  • Must pass a Typing Test assessment - 20 WPM


Join a rapidly growing organization that can support your career goals

Apply Today!
More Information on Conduent
Conduent operates in the Information Technology industry. The company is located in Florham Park, NJ, Huntsville, AL, Tempe, AZ, Bakersfield, CA, West Sacramento, CA, Ocoee, FL, Orlando, FL, Atlanta, GA, Stockbridge, GA, Lexington, KY, London, KY, Elkridge, MD, Madison, MS, Cary, NC, Raleigh, NC, Cherry Hill, NJ, Secaucus, NJ, New York, NY, Staten Island, NY, Abilene, TX, Austin, TX, Dallas, TX, San Antonio, TX, Sandy, UT and North Chesterfield, VA. Conduent was founded in 2017. It has 29452 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 50 open jobs at Conduent, click here.
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