Customer Service Representative

Requisition #: 2565
Location: Johns Hopkins Intrastaff, Baltimore, MD 21201
Category: Support Services (Services/Trades)
Work Week: Temporary Full Time
Weekend Work Required: No
Date Posted: Nov. 29, 2022

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

90% Remote

Monday-Friday

830am-5pm

Requirements:

• Good telephone skills
• Ability to work independently or with a group
• Ability to interact with patients and their families
• The Customer Service Representative provides courteous and efficient service to internal and external customers.
• Responds to orders from patients and Johns Hopkins Home Care Group personnel, specifically works closely with their
• Team Pharmacist to care for patients.
• Ensures that all information is documented and communicated accurately and promptly.
• Provides information on equipment, supplies, service and reimbursement.
• Establishes communication lines with JHHCG departments in order to effectively manage inquiries.
• Works with warehouse personnel to arrange and organize patient deliveries.
• Inputs daily deliveries into Outlook Calendar and onto a spreadsheet for Production Pharmacy planning.

Qualifications:

High School Diploma or GED, College preferred.

2 years Healthcare experience preferred

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.