What You'll Do:

• Provide remote applications support via email and phone
• Provide status of customer orders and service events
• Answer customer phone calls, assist callers with a variety of issues, including basic software and hardware troubleshooting
• Accurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting) in Salesforce
• Establish call/email response prioritization
• Escalate issues that cannot be resolved using current knowledge to the next level
• Contribute to ensuring client self-help knowledge, documenting typical requests and incidents, resolutions, and work-around procedures

What You Have:

• High School Diploma or Equivalent
• 1+ years of customer service experience
• Basic technical troubleshooting
• Prior help desk experience a plus
• Thorough knowledge of iOS and Windows PC environments and associated components
• Comfortable working autonomously and self-motivating
• Ability to work diligently and utilize problem-solving skills to fix issues and ensure functionality
• Ability to read, write, speak and understand the English language in a business environment