Customer Service Representative

| Austin, TX
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FLASH is seeking Customer Service Representatives who will be responsible for answering and resolving basic product operational support questions received from our customers. These representatives are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements. The position will be client facing, supporting products remotely with a need for excellent customer service.

What You'll Do:

  • Provide remote applications support via email and phone
  • Provide status of customer orders and service events
  • Answer customer phone calls, assist callers with a variety of issues, including basic software and hardware troubleshooting
  • Accurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting) in Salesforce
  • Establish call/email response prioritization
  • Escalate issues that cannot be resolved using current knowledge to the next level
  • Contribute to ensuring client self-help knowledge, documenting typical requests and incidents, resolutions, and work-around procedures

What You Have:

  • High School Diploma or Equivalent
  • 1+ years of customer service experience
  • Basic technical troubleshooting
  • Prior help desk experience a plus
  • Thorough knowledge of iOS and Windows PC environments and associated components
  • Comfortable working autonomously and self-motivating
  • Ability to work diligently and utilize problem-solving skills to fix issues and ensure functionality
  • Ability to read, write, speak and understand the English language in a business environment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • MarketoLead Gen

An Insider's view of FLASH

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With flexible PTO and work-from-home policies we strive to create an environment that produces an equitable experience

James Lewis

VP, People

How do you collaborate with other teams in the company?

Collaboration is fundamental at FLASH. The organization is built on cross functional partnerships and collaborations. There are plenty of seats at the table, with stakeholders and leaders intimately involved in the storming, forming, and norming stages.

Peter Najera

Program Manager, Mobility

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at FLASH, evident in the promotions of many Ops teams members to other areas of the company over the years.

Ryan Kern

VP of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

President

How has your career grown since starting at the company?

With FLASH rapidly growing, there is a lot of room to learn and acquire new skills. FLASH gives myself and my colleagues the room they need to grow into their next roles and is invested in its employees being successful.

Mayday Karugarama

Contracts Manager

What are FLASH Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Arrive employees are welcome to contribute the maximum yearly amount allowed by the IRS.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
FLASH offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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