Customer Service Representative at Fortive (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Tektronix is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix - join us in revolutioneering a better tomorrow.

Fortive Corporation Overview:

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit: www.fortive.com.

Description:

We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. By embracing our diverse experiences and views, we are better positioned to deliver results, create innovations that matter, and thrive in today's changing world. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive.

We have a great opportunity for an experienced Customer Service Representative to join our team in Phoenix, AZ. In this role you will be supporting our lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing.

Tektronix will invest in your professional growth by providing you with training opportunities to keep you current in your field. The work environment is fast-paced and high-energy.

Responsibilities Include:

  • Issue and track customer units for services performed by outside vendors and arrange for billing.
  • Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer.
  • Review customer purchase order for services required.
  • Enter data to complete services, labor and parts elements of invoicing spreadsheets.
  • Identify additional work performed beyond the scope of original quote.
  • Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data.
  • Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required.
  • Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
  • Generate reports as required Quotes and schedules onsite events.
  • Perform other related duties as assigned.


Qualifications:

Job Qualification

The successful candidate will possess the following combination of education and experience:

Required:

  • U.S. Citizen or U.S. Person status required.
  • A minimum of 2 years of customer service experience in a similar role.
  • Excellent computer skills, including MS Word, Excel, and Outlook.
  • Works productively in a "team environment".
  • Demonstrates excellent verbal and written communication skills with employees and customers at all levels. - Excellent work ethic and multi-tasking skills.
  • Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work.
  • Able to work a flexible schedule with occasional overtime.


Preferred:

  • Experience dealing with customer inquiries by phone.
  • Prior experience with quoting a plus.
  • Experience in Oracle, Gage or other CRM experience a plus.
  • Prior experience with invoicing is preferred.


When you join Tektronix and Fortive, you will work in an extraordinary team, learning with and from great people, where diversity and inclusion is celebrated. You will have the opportunity to do work that makes a difference in the world. You will be trusted and empowered to contribute in meaningful ways with visibility and accountability. We are obsessed with our customers and have a commitment to transparency, unending learning and growth to accelerate progress and innovation. Join us for the excitement of a startup with a history of success! For You. For Us. For Growth.

Due to U.S. Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix requests certain limited information regarding the citizenship of all its applicants and employees to determine whether additional U.S. government processes will be required. Please note that Tektronix will consider applicants regardless of their citizenship status. All applicants will be considered for all positions, and Tektronix encourages all applicants to apply for all open positions.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check. Tektronix is an equal opportunity employer. Tektronix does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, marital status or familial relationship, age, physical or mental disability, pregnancy, childbirth or related medical condition, veteran's status or uniformed service status, citizenship status, ancestry, expunged juvenile record, or any other status protected by applicable federal, state, or local law. Tektronix will endeavor to provide reasonable accommodations to qualified individuals with disabilities, of employee pregnancy and pregnancy-related conditions, and of employee religious beliefs, in accordance with and subject to applicable law. This applies to all aspects of the employment relationship, including without limitation recruiting, hiring, compensation, benefits, working conditions, promotions, and terminations of employment.
More Information on Fortive
Fortive operates in the Hardware industry. The company is located in Everett, WA. Fortive was founded in 2022. It has 11848 total employees. To see all 74 open jobs at Fortive, click here.
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