Customer Service Representative (Remote) at Verisk
Xactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. To learn more about Xactware please visit us at: Xactware.com. We are proud to be a part of the Verisk family of companies!
At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.
Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.
But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.
It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.
At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.
At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.Job Description
As a Customer Service Representative, you work directly with our customers taking inbound calls, making outbound calls, responding to emails, and processing requests. You will be responsible for providing an excellent customer experience, while adhering to a high standard of quality. You will also determine what the customer needs are and provide a simple solution within the outlined scope, and then routes customers to the proper group. You will also document all customer interactions.
About the Day to Day Responsibilities of the Role
- Answer inbound calls and make outbound calls, providing excellent customer service for customers. This includes redirecting customers to the proper department.
- Process credit cards for chargeable customer interactions.
- Resolve basic support issues.
- Monitor mailboxes and respond in a timely manner.
About You and How You Can Excel in This Role
- High school diploma or equivalent required.
- Excellent communication skills, both written and verbal.
- Experience in a customer support environment, preferably in a high-tech setting, with proven customer service skills.
- Effective time management skills, including the proven ability to manage projects with tight deadlines.
- Ability to perform several tasks concurrently with ease and professionalism.
- Ability to work in a fast-paced environment.
- Strong computer/Internet skills and proficiency preferred.
- Professional appearance, demeanor, and a strong commitment to excellence.
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Consumer Privacy Notice
Effective November 15, 2021, and subject to applicable law, all prospective hires for this position will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.