Customer Service Representative at StockX (Remote)

| Remote
Sorry, this job was removed at 11:35 a.m. (CST) on Friday, September 16, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Help empower our global customers to connect to culture through their passions.

About the team

The Customer Service team at StockX exists to serve, delivering extraordinary customer service that creates effortless experiences. Through our service, we build an engaged and loyal StockX community. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, thrive in a face-paced environment, and embrace diversity and inclusion, StockX Customer Service may be the place for you!

About the role 

Customer Service Representatives are on the front lines of helping our customers. The CS Rep plays an important role in handling the day-to-day contacts and resolving issues from our customers via email, chat and phones. They will also provide input into improving the customer experience and processes. This role has excellent growth potential within Customer Service.

What you’ll do 

  • Provide a high level of Customer Service to our customers via inbound & outbound phone calls, emails & chats.
  • Resolve questions and achieve customer satisfaction from our customers and internal teams.
  • Take ownership of individual customer queries, collaborating with internal teams to ensure positive outcomes for our customers.
  • Help manage the customer experience through the order fulfillment process.
  • Ensure strong customer satisfaction by meeting quality standards and service response time objectives across all contact channels.
  • Strike the right balance between company policies and procedures and customer benefits to ensure consistency, high quality, and operational excellence across Customer Service and StockX.
  • Identifying opportunities to improve processes and policies that will positively impact the customer experience.
  • Additional tasks and responsibilities to achieve customer satisfaction as directed by leadership to fulfill business needs.

About you 

  • Minimum of 2 years experience in customer service or related experience
  • Minimum of 1-2 years in a high volume call center 
  • A strong communicator who can explain complex information in simple ways
  • Confident in problem solving, making independent decisions and owning the outcomes
  • Ability to work flexible schedules to support business priorities, as needed
  • Sense of urgency to perform tasks to timelines
  • Comfortable in a fast-paced work environment, with a strong attention to detail
  • Self-motivated and able to work both independently and as part of a team
  • High school diploma or equivalent 
About Us

StockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
More Information on StockX
StockX operates in the Information Technology industry. The company is located in Detroit, MI, Moonachie, NJ, New York, NY, Douglasville , GA, Tempe, AZ and Portland, OR. StockX was founded in 2016. It has 900 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 12 open jobs at StockX, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView StockX's full profileFind similar jobs