Eaton's Commercial Residential Distribution Solutions division is currently seeking a Customer Service Representative to join our team. This position is based at our Peachtree City, GA facility.

Position Overview:

The Customer Service Representative is responsible for managing business interactions and relationships between Customers and Eaton. In this role, you will coordinate across functional disciplines to achieve customer satisfaction, manage performance against customer requirements in accordance with contract obligations, terms and conditions, and ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations. Additionally, you will develop and maintain relationships that foster additional growth opportunities and strengthen customer loyalty and have the ability to balance customer requirements with company capabilities and objectives.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

• Serve as a primary source of contact for assigned customer related inquiries and represents the voice of the customer within the facility.
• Support Order Management to ensure accurate and timely order processing, quote submittal, and return material processing.
• Improve and prepare order management processes and be able to communicate with the team
• Maintain knowledge and train others to navigate and manage customer websites and web based portals to assure the most efficient processes are deployed to maximize customer satisfaction.
• Communicate issues and incidents to appropriate team for resolution.
• Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, Sales, and Accounts Receivable to ensure full compliance.
• Develop and maintain Customer specific manuals, as well as, key contractual elements and executive summaries

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger

Qualifications

• Current enrollment or completion of Bachelor's or Associate's degree from an accredited institution
• Minimum of one (1) year of experience in a customer facing role
• Must be able to work in the United States without corporate sponsorship now and within the future.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Peachtree City will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred qualifications:

• Bi-lingual
• Familiarity with Microsoft Office suite of products including advanced knowledge of Outlook/Teams

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

#LI-CM1

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America - US/Puerto Rico
Organization: ES CRDS WD Wiring Devices

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No