Customer Service Representative at Johns Hopkins Medicine (Baltimore, MD)

| Baltimore, MD
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Customer Service Representative

Requisition #: 483063
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Feb. 14, 2022

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 483063


Johns Hopkins Hospital

1780 E Fayette Street

Baltimore, MD 21287


Full Time (40 hours)

Day Shifts 8:30pm - 5:00pm

Weekend Work Not Required


Position Summary:

Reports to a Patient Transport department manager or supervisor. Receives telephone requests from patient care units to transport patients within the Hospital. Coordinates the movement of patients to ensure timely and efficient service by Transport Associates (TA's). Ensures that accurate, up-to-date patient information is transmitted to TA's regarding patient transports. Monitors the patient tracking system to alleviate potential problems. Must provide thorough and timely follow up via phone calls, written communication, fax, or e-mail to provide follow through on patient transports. Channels customer complaints and irregularities to supervisors and managers as appropriate.


A High school diploma or equivalent is required. AA preferred.

Required Work Experience:

Minimum six months experience in healthcare or office setting.

Required Licensure, Certification, Etc.:

American Management Association Customer Service Certificate, preferred
HR/OE Customer Service Basics.

Knowledge, Skills and Abilities:

Requires knowledge of the layout of Johns Hopkins hospital as it relates to transporting patients. Basic understanding of patient tracking or related systems.

Must possess strong verbal and written communications skills and the ability to interface with customers in a stressful environment without compromising the tenets of good customer relations practices.

Ability to resolve issues with tact and diplomacy.

Basic knowledge of Word, WordPerfect, Excel and Groupwise. Approximately 80% of the day is spent on the telephone.

Must operate general office and communication equipment. Fax machine, e-mail, personal computers, beepers (alpha numeric), pagers, cell phones and internet.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.
More Information on Johns Hopkins Medicine
Johns Hopkins Medicine operates in the Biotech industry. The company is located in Baltimore, MD and Columbia, MD. Johns Hopkins Medicine was founded in 1996. It has 30027 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 144 open jobs at Johns Hopkins Medicine, click here.
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