Customer Service Representative
Join the world's #1 logistics company, in our busy Wichita facility!
START AT $14.50 Pay PER HOUR ON ShiftWITH NEW $2.00 Shift PREMIUMS! For A Total Of $16.50 Pay An Hour.
( Monday -; Thursday 630am -; 5:00pm )With Occasional Weekend Overtime
- Outstanding medical, dental, and vision starting on your 30th day, and at very low cost to you
- New, more generous PTO policy for paid vacation and paid holidays
- Monthly payouts for good attendance
- 401k with excellent company match
- Tuition reimbursement program for all associates
- And more!
Come discover why we've been named a "Top Employer" in the U.S. the last 4 years in a row!
Forklift Experience is preferred but not required.
This Position will not be in an office setting you will be more on the production floor with a scanner and working on a computer.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.