Customer Service Representative (Dallas, TX)

| Dallas-Fort Worth, TX
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Description

The Customer Service Representative is responsible for answering incoming customer calls and providing exceptional customer service in an effort to build customer satisfaction and loyalty. A summary of this position’s requirements follow below:

  • Ability to effectively communicate including written and verbal skills.
  • Listening skills required to interface with customers, within and outside the company.
  • Knowledge of the following:
    • Industry terminology
    • Organizational procedures
  • Ability to maintain a service-oriented and professional working environment.

Responsibilities

  • Answer inbound calls and document customer requests.
  • Handle incoming/outgoing mail, email, faxes and/or any other type of correspondence from customers.
  • Provide superior customer service and strive for one-call resolution of customer issues.
  • Provide problem- resolution regarding service issues on an as needed basis.
  • Place outbound calls in a follow- up queue for future resolution.
  • Record each contact into the computer system for tracking purposes and monitor resolution.
  • Work closely with other departments to assist customers and resolve issues.
  • Recognize, document, and alert the Supervisor of trends in customer communication.
  • Maintain minimum quality standards in both account maintenance accuracy and call monitoring expectations.
  • Maintain minimum standard of schedule adherence.

Work on special projects and other duties as assigned.  

Requirements

  • High School Diploma or GED
  • Two or more years of Customer Service experience in a call center environment
  • Strong communication and telephone skills
  • Ability to understand and interpret policy provisions and benefits
  • Computer skills and a working knowledge of the Microsoft Office Suite
  • Ability to prioritize tasks
  • Positive attitude

#IND1

#VIZI#

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

More Information on Horace Mann
Horace Mann operates in the Insurance industry. The company is located in Springfield, IL. Horace Mann was founded in 1945. It has 1189 total employees. To see all 93 open jobs at Horace Mann, click here.
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