The Health Service Specialist will have the opportunity to delivery extraordinary customer care by promptly and accurately responding to our patients concerns, reinforcing our benefits and services by connecting with our patients to establish long lasting relationships that will foster brand loyalty. This position will be responsible for furthering our mission and making sure that the day-to-day activities of the company support those initiatives. Responsibilities include:
• Deliver extraordinary customer service by responding to the patient's questions or concerns in a timely manner• Develop and foster patient relationships on every interaction that builds rapport from the start to the end of the call or chat demonstrating that you value our patients• Document the necessary patient profile information and update the medical history with any relevant information as it pertains to the patient's health• Ensure that all interactions foster customer satisfaction, effectiveness, proficiency, and quality. • Articulates the company's mission in a clear and concise way that can speak to patients, providers, and employees at all levels• Building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication• Working in a fast-paced virtual health center with proficiency in multitasking and navigation in a windows environment• Delivering extraordinary customer care by responding to questions concerning MDLIVE service offerings• This position operates in a 24/7 environment • Grow and nurture patient relationships on each and every call or chat that result in measurable value• Document necessary account information and offer solutions that benefit the patient• Maintain performance standards, including effectiveness, efficiency and quality• Provide additional services to new and to existing customers• Encouraged to submit ways to increase improvement solutions by raising ideas to the management team• Leads and supports management in application and implementation of new policies and procedures• Represents the company in official functions• Ensures compliance with all relevant laws, policies and HIPAA regulations• Other duties as assigned

Qualifications:• High school diploma or equivalent required. • Minimum of 1-3 years of customer service experience• Medical and/or call center experience is a preferred
• Competencies: Communications Effectively, Drives Results and Manages Complexity Must have a strong written and verbal communication skills• Ability to work independently with minimum supervision

This role is Flex/WFH which allows most work to be performed at home or on occasion at a Cigna office location. Employees must be fully vaccinated against COVID 19 if they choose to come onsite.

For this position, we anticipate offering an hourly rate of $16 - $18, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.