Customer Service Representative Rider Support - Rider Support at Cognizant (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Description
Customer Service Representative- Rider Support

Cognizant, a Fortune 200 corporation, is looking for a team of dynamic Customer Service Representatives-Rider Support in Scottsdale, AZ to assist customers in having a best-in-class experience with autonomous vehicles.

The ideal candidate will have the ability to absorb sophisticated technical concepts and communicate them to a non-technical audience, analytical and problem-solving skills. Our agents are motivated to display critical thinking, high attention to detail, technical writing and good communication and interpersonal skills.

Candidates with a "roll-up your sleeves" attitude are encouraged to apply online!

Job Duties:

Drive outstanding customer experience providing guidance and support through various channels such as calls, chats, and emails

Compose thoughtful, concise messages that align with our mission

Provide valid and complete information within the time limit using right methods/tools, follow up to ensure resolution

Monitor user interactions through visual and audio prompts in internal tools and prioritize inquiries through the internal systems

Work in time-sensitive situations under pressure in a user focused environment

Raise unresolved issues to appropriate internal teams

Keep records of customer interactions, document knowledge in the form of solution articles

Raise issues that arise while troubleshooting to Team Leads

Maintain up to date knowledge of the self-driving technology, service, and messaging by completing new trainings and knowledge checks in a timely manner

Requirements:

High school graduate or equivalent

6 months in a customer support role

Comfortable working with modern customer support and productivity tools

Excellent interpersonal and communication skills

Quality focus, excellent documentation skills

Experience using a ticket management system for work prioritization and daily workload management.

Preferred Qualifications:

Bachelor's degree in Information technology, Computer Science, or similar field preferred

At Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, and many other benefits!

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
More Information on Cognizant
Cognizant operates in the Information Technology industry. The company is located in Teaneck, NJ, New Haven, CT, Edina, MN, Englewood, CO and Pheonix, AZ. Cognizant was founded in 2022. It has 301000 total employees. To see all 457 open jobs at Cognizant, click here.
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