Position Purpose:

• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Provide assistance to members and/or providers regarding website registration and navigation
• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
• Process written customer correspondence and provide the appropriate level of timely follow up
• May coordinate member transportation and make referrals to other departments as appropriate
• Maintain performance and quality standards based on established call center metrics including turn-around times

Qualifications:

High school diploma or equivalent. Computer skills and ability to learn new systems is very important

While previous customer service, call center, healthcare or insurance experience (and in some markets - bilingual skills) are preferred - they are not required. We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.