Customer Service Representative Fully Remote at Cognizant (Charlotte, NC)

| Charlotte, NC
Sorry, this job was removed at 8:54 a.m. (CST) on Monday, April 25, 2022
Find out who's hiring in Charlotte, NC.
See all Operations jobs in Charlotte, NC
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
This permanent full-time fully remote position that requires a person that contributes to Cognizant Contact Center for Foodservice success by providing support to Selling Team and field partners, handling service and delivery issues. Establishing and maintaining Gold Standard business relationships and maintaining predetermined brand distribution percent for customer base is critical.
This position receives and responds to inbound calls inquiries and communications from customers, marketing associates, and other customer representatives. The position also makes outbound calls as and when required. A laptop, monitor, and headset will be provided.
Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Answers basic inquiries and resolves basic problems.
Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
Actively re-directs incoming callers to self-service options
Performs proactive outbound follow-up communications, as necessary
Performs client site merchandising supplier support updates
Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations
Handle e-mail requested interactions
Perform catalog management maintenance for customer order guides
High School Diploma and 2 years in a Customer Service function OR an Associate's Degree.

Previous experience in foodservice or foodservice distribution industry is preferred.
Call Center experience. Bi-Lingual Spanish preferred but not required.
Basic computer proficiency and experience with Microsoft Office Suite (Word and Ex
Demonstrates customer service orientation
Ability to select and apply standard policies and procedures.
Ability to resolve routine problems and questions independently.
Ability to pay close attention to details and use time effectively.
Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
Ability to work in a fast paced team environment
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
More Information on Cognizant
Cognizant operates in the Information Technology industry. The company is located in Teaneck, NJ, New Haven, CT, Edina, MN, Englewood, CO and Pheonix, AZ. Cognizant was founded in 2022. It has 301000 total employees. To see all 516 open jobs at Cognizant, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Cognizant's full profileFind similar jobs