Customer Service Representative, Equine Division (Richmond, VA)

| Richmond, VA
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Company Information:

What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:
Interested in joining a growing Fortune 500 Company that offers comprehensive training, teamwork, full time benefits/401K and opportunity for career growth?

Markel Corporation (NYSE - MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We're currently seeking Customer Service Representatives (CSRs) who want to increase their insurance knowledge and build their skills while making a positive impact on Markel's customers.

This position is part of the Markel Specialty Agriculture division which specializes in horse mortality, farm and ranch, outdoor, winery and vineyard, and other unique insurance products. We provide exceptional customer service through our easy processes, honest communications and employee expertise.

Responsibilities include:
  • Perform a wide range of Customer Service activities including quoting and selling insurance
  • Answer questions from callers about their policy
  • Describe and advise on insurance coverage options
  • Service Markel's customers by taking payments and changing payment plans, and processing policy changes such as address changes, and adding/deleting coverages
  • Strive for first call resolution in order to provide "best in class" service
  • Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary
  • Work to obtain insurance license in first 90 days of hire (if not already obtained).

Qualifications/Skill sets:
  • Ability to work in a fast-paced team environment
  • Dedicated to providing a positive customer experience
  • Communicate clearly and professionally
  • Willingness to learn new material should candidate have no insurance background
  • Accountable and reliable

  • Requirements:
  • High school diploma or equivalent; some college is a plus!
  • 1 or more years of prior customer service experience preferred
  • Experience and/or knowledge of the equine industry preferred
  • Demonstrated job stability and attendance records
  • Solid computer, grammar and multi-tasking skills
  • Comfort with a fast-paced and high-volume service center

Compensation: This position requires a Property & Casualty Insurance license to be obtained within first 90 days of hire. Markel provides insurance licensing class and exam financial support.

"Why work for us?"

Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style-some of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.
More Information on Markel
Markel operates in the Insurance industry. The company is located in Glen Allen, VA. Markel was founded in 1930. It has 3519 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Health Insurance Benefits, 401(K), Employee Stock Purchase Plan and Performance Bonus. To see all 28 open jobs at Markel, click here.
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