WE ARE GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on theWorld around us, but also on us, and that's important.

Applying for a career in GDIT's Engagement Center is as easy as 123. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

#KYContact Center #FBINICSEG #TSSCE

Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

• Places outbound customer service or customer satisfaction calls, as required by client.
• Completes call guides; gathers and verifies required information.
• Attends telephone skills and program information training sessions; adheres to established levels of service.
• Adheres to established customer service and documentation standards within required time frames.
• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
• Basic Qualifications
• High school diploma or G.E.D.
• One or more years of customer service or other telephone experience
• Other Qualifications
• Saturday's are required
• Basic communication skills
• Call center experience preferred
• Ability to follow oral and written directions
• Ability to meet professional standards towards project and co-workers
• US Citizenship is required. Must be able to pass a company background check, criminal check drug test and fingerprinting,
• Work Environment:
• Office environment
• May require shift work
• Performs clerical or administrative duties as assigned.

TSSCE

Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

• Places outbound customer service or customer satisfaction calls, as required by client.
• Completes call guides; gathers and verifies required information.
• Attends telephone skills and program information training sessions; adheres to established levels of service.
• Adheres to established customer service and documentation standards within required time frames.
• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
• Basic Qualifications
• High school diploma or G.E.D.
• One or more years of customer service or other telephone experience
• Other Qualifications
• Saturday's are required
• Basic communication skills
• Call center experience preferred
• Ability to follow oral and written directions
• Ability to meet professional standards towards project and co-workers
• US Citizenship is required. Must be able to pass a company background check, criminal check drug test and fingerprinting,
• Work Environment:
• Office environment
• May require shift work
• Performs clerical or administrative duties as assigned.

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.