CUSTOMER SERVICE REP at Sentara Healthcare (Richmond, VA)

| Richmond, VA
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Primarily responsible for handling incoming calls to effectively address member inquires. Ability to work in a fast-paced environment to assist members with request including but not limited to proof of coverage, benefit inquires, and claims review. Ability to work in a fast-paced contact center. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. Must possess intermediate computer and multi-tasking skills. One year customer service experience required and high school diploma, or Associates degree. Customer service experience includes any direct customer interactions, including virtual or in-person. 100% Training attendance required Upon successful completion of on-site training and demonstrated work proficiency (evaluated between 3-6 months), candidate will be evaluated to transition to work from home.

  • High School Grad or Equivalent


  • Data Entry Previous Experience
  • Customer Service 2 years
More Information on Sentara Healthcare
Sentara Healthcare operates in the Healthtech industry. The company is located in Norfolk, VA. Sentara Healthcare was founded in 1888. It has 10975 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 118 open jobs at Sentara Healthcare, click here.
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