Primarily responsible for handling incoming calls to effectively address member inquires. Ability to work in a fast-paced environment to assist members with request including but not limited to proof of coverage, benefit inquires, and claims review. Ability to work in a fast-paced contact center. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. Must possess intermediate computer and multi-tasking skills. One year customer service experience required and high school diploma, or Associates degree. Customer service experience includes any direct customer interactions, including virtual or in-person. 100% Training attendance required Upon successful completion of on-site training and demonstrated work proficiency (evaluated between 3-6 months), candidate will be evaluated to transition to work from home.

• High School Grad or Equivalent

• Data Entry Previous Experience
• Customer Service 2 years