Brand: Camuto Group
Req #: 135415
Location Name: Home Office, Columbus
Department: Customer Service Center

**This position is 100% remote**

General Summary

The Customer Service Agent builds strong customer relationships, loyalty and retention by providing exceptional customer service through email, phone, and chat. Ability to present, understand, and be knowledgeable of products and promotions while demonstrating passion, accountability, collaboration, and humility.

Reports to: Customer Service Leader

Essential Duties and Responsibilities:
• Create a remarkable customer experience by being helpful, friendly, efficient, and knowledgeable through email, phone and chat
• Contacts customers to resolve issues or poor reviews, resolves based on pre-defined scripts and resolutions, escalates where required
• Communicate with customers to help with product inquiries, sales, loyalty program information, customer service questions, order status inquiries via phone, email, and chat
• Collaborate with leadership, business partners, and internal associates to enhance the customer experience by communicating to correct and prevent customer complaints/issues, suggesting improvements that enhance company communications (i.e. FAQ's, website)
• Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business-related issues
• Provide prompt and friendly customer support across all channels on issues ranging from simple to complex
• Process orders and returns
• Troubleshoot technical and billing issues for customers
• Provide product recommendations and style advice when needed
• Meet and exceed service, accuracy, and productivity expectations
• Assist with various projects

Required Skills:
• Must possess our customer service behaviors of helpful, friendly, efficient and knowledgeable
• Ability to provide exemplary customer service on a consistent basis
• Excellent communication/interpersonal skills both verbal and written (writing sample may be required)
• Ability to navigate through multiple computer systems
• Ability to quickly adapt to change
• Must have ability to resolve customer issues effectively and in a positive, enthusiastic manner through written communication (chat or email)
• Ability to handle all responsibilities of Customer Service Representative position (or equivalent)

Experience:
• Customer service experience

Preferred Qualifications:
• Call center experience
• Computer skills

• Prior experience in customer service for ecomm brands a plus.
• Prior experience utilizing Zendesk or similar CRM a plus.

Education:
• High School Diploma or equivalency required

Details:

Full Time - 32+ hrs
Schedules available:

• Sun - Thurs
• Tues - Sat

Must be available between 9am and 5pm EST on the above dates

ALREADY AN ASSOCIATE?

You must apply through our internal portal:
click here

Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

• Invested in helping our associates learn, develop, achieve and grow into strong leaders
• Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
• Dedicated to giving back and community involvement

About Designer Brands:

Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories.

• Designer Brands Inc. operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group.
• Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide.