Customer Service Rep II - Order Management at Donaldson Company (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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Donaldson is committed to solving the world's most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

Follow Us on LinkedIn: https://www.linkedin.com/company/donaldson/

At Donaldson we value your contributions and want to support you in doing the best job possible in your role. As a Customer Service Representative II you will be the primary contact for our customers. This role will be responsible for maintaining customer accounts and handling data entry. This is a great role for someone who is detail-oriented and comfortable multi-tasking.

Schedule:
  • This position will work a Hybrid work schedule
  • First Shift: Monday - Friday from 8-4:30pm.


Role Responsibilities:
  • Process, monitor and follow up customer orders and inquiries
  • Enter data for new orders, make changes to existing orders and complete required order acknowledgement and customer correspondence in order entry system.
  • Communicate with customers primarily via phone and email
  • Provide delivery commitment to customers and follow up on order activity to alert customer and sales team in case of discrepancies
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
  • Establish key communication link between customer and internal departments (sales, logistics, finance, production) to keep all involved parties aware of customer activities.
  • Prepares reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.


Minimum Qualifications:
  • Associate's degree or equivalent combination of education and experience
  • 2+ years of experience as a Customer Service Representative
  • High school diploma or GED
  • Ability to work a hybrid work schedule: from your home office and Donaldson's World Headquarters in Bloomington, MN


Preferred Qualifications:
  • At least 1 year of order entry experience, ideally within CRM/Microsoft Office/ or Excel applications.
  • Experience with Oracle applications
  • Customer service experience focused in manufacturing and distribution
  • Excellent communication skills - both written and verbal
  • Demonstrated ability to build and maintain long-term customer relationships.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment with coaching support.
  • Able to work as a team with our sales group.
  • Constructive and creative thinking (e.g., in problem solving)
  • Ability to multi-task, prioritize, and manage time effectively


#LI-Hybrid

Come make a World of Difference!

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
More Information on Donaldson Company
Donaldson Company operates in the Logistics industry. The company is located in Bloomington, MN. Donaldson Company was founded in 1915. It has 14000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 35 open jobs at Donaldson Company, click here.
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