Additional Information About the Role

Do you enjoy customer service and helping people in need? BJC is looking for a Customer Service Rep I!

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

The Customer Service Representative I serves as an advocate for patients and their families. This position provides communication support, guidance, interpretation and education on billing, claim status and various customer-related inquires. This position is also responsibile for assisting patients with outstanding patient balances, which includes the resolution of debit and credit accounts balances based on the information gathered from insurers, physicians, hospital personnel, governmental agencies and patients.

Responsibilities

• Processes agency vendor requests, financial assistance applications, bankruptcy notifications, risk issues, attorney requests and other documents necessary to remediate patient account.
• Serves as a back-up contact for incoming customer inquires; utilizes customer service skills and tools to identify, research and resolve customer inquiries.
• Reviews patients account history to ensure all payors have been billed and validates the accuracy of payments and adjustments; updates patient account demographics, insurance and other information as applicable; documents all actions taken on patient accounts.
• Counsels patients on available payment options, such as payment arrangements, financial assistance, and various local, state and federal agencies which may be available to assist with the funding of health care services.
• Reviews processing trends and identifies issues; provides feedback and suggestions to improve service levels.

Minimum Requirements

• High School Diploma or GED

Preferred Qualifications

Preferred Requirements

Benefits Statement

Note: not all benefits apply to all openings

- Comprehensive medical, dental, life insurance, and disability plan options
- Pension Plan*/403(b) Plan
- 401(k) plan
- Tuition Assistance
- Health Care and Dependent Care Reimbursement Accounts
- On-Site Fitness Center (depending on location)
- Paid Time Off Program for vacation, holiday and sick time

*Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer