Customer Service Manager at Advantest (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Job Description

This position is for Essai Test Solutions, Inc. a wholly subsidiary of Advantest America, Inc. with locations in Fremont, CA, Chandler and Phoenix, AZ.

This position is responsible for the day-to-day management of administrative support team as wellas overseeing the generation of quotes for clientele while maintaining alignment with Director of Customer Relations and upper management team.

  • Manage CS Admin Team including interviewing, coaching and other management activities
  • Provide oversight and reporting of all CS admin activities as needed
  • Master all tasks for the CS Department and delegate tasks accordingly
  • Overseeing the processing orders and returns and refine all processes associated with these activities
  • Ensure proper follow up with customers and record metrics
  • Reporting generation and distribution.
  • Oversee the performing misc. office duties and projects as needed for various departments (Engineering, Customer Service, Purchasing, Accounting, and Production)
  • Updating, generating, and distributing various reports.


  1. Minimum 2 - 4 years maximum of office experience (prefer customer service or Inside Sales).
  2. Proficient with Microsoft Office and Microsoft Outlook.
  3. Strong verbal and written communication skills.
  4. Professional and friendly with excellent phone etiquette and pleasant attitude.
  5. Detail oriented.
  6. Ability to maintain confidential information.
  7. Dependable and resourceful.
  8. Well organized and able to meet deadlines.
  9. Ability to work independently and in a team atmosphere.
  10. Quick learner, open and able to adapt with new tasks and processes.
  11. Eager to excel and contribute to the team.


- § 60-300.5(a)(2)(3)(4) Equal opportunity clause. Details the job posting requirements.

- § 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.

In providing a safe and healthy workplace for all of our employees, Advantest America, Inc., and its subsidiaries, ("Advantest"), new employment job offers are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Advantest America Inc. Human Resources prior to their scheduled start date, subject to any written request for medical or religious accommodations.

Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Notice for California Residents:
We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit For additional details or if you have questions, contact us at [email protected]
More Information on Advantest
Advantest operates in the Semiconductor industry. The company is located in San Jose, CA. Advantest was founded in 1954. It has 2006 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 41 open jobs at Advantest, click here.
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