Paylocity
Lake Mary

Customer Service Implementation Consultant at Paylocity

| Lake Mary
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Paylocity is an equal opportunity employer.
Don't just land a job. Launch your future.
Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.
But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners - because people matter most. And people have always been at the heart of our business.
Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.
Let's go forward together.
Position Overview:
Our Emerging Market Implementation Consultant role is an entry-level position allowing the Emerging Market Implementation Consultant the opportunity to learn the foundations of Paylocity's suite of payroll and human resource products. Emerging Market Implementation Consultant is responsible for understanding the needs of our small business clients and configuring our applications accordingly. The Emerging Market Implementation Consultant will provide first level support to our clients by facilitating training and payroll processing support until their transition to our Client Services team. Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.
Location: Lake Mary, FL
Reports To: Implementation Leadership
Responsibilities:
  • Successful facilitation of client calls
  • Provide a positive client experience
  • Facilitate the entry of prior provider payroll data to the Paylocity application
  • Educate the client on how to navigate Paylocity's suite of applications to efficiently process payroll
  • Collaborate internally between the client and other Paylocity partners as needed
  • Perform quality assurance tasks to ensure accuracy of all work
  • Responsible for a seamless onboarding experience for our small business clients
  • Some travel up to 5% required
  • All other duties as assigned
Requirements:
  • Bachelor's degree or an equivalent combination of education and experience preferred
  • High customer service orientation with the ability to develop strong internal relationships
  • Computer skills, including familiarity with web-based applications and MS Office programs, required; a solid understanding of Excel is a plus
  • Willingness to perform a wide variety of tasks and projects under the supervision
  • Ability to effectively solve problems by leveraging internal Paylocity resources
Soft Skills:
  • Excellent written and verbal communication skills
  • Strong analytical skills, attention to detail, organizational skills, and time management
  • Ability to work in a fast-paced environment
Our journey forward.
Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.
We've made great strides to support diversity, equity, and inclusion. That being said, we realize there's still room for improvement. Our current focus is on the following initiatives:
  • Education & Awareness
  • Client Community
  • Company Representation
  • Advocacy & Support
  • Fairness & Equality
  • PCTY Gives
Want to learn more, click here to access our DEI flipbook. https://www.flipsnack.com/paylocitycom/diversity-equity-and-inclusion.html
This job description has been written to provide an accurate reflection of the current job and to include the general nature of the work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
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Technology we use

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What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of Paylocity

What’s the vibe like in the office?

I work fully remote, but even filtered through computer screens the Paylocity vibe is palpable. The values we’ve committed to upholding as a company resonate deeply with everyone that works here, which means they come to life in every interaction. We are professional yet FUN, savvy yet approachable, and relaxed yet extremely driven.

Vicki

Talent Acquisition Partner

How has your career grown since starting at the company?

I started as a Government Relations Specialist and now I am a Government Relations Project Manager. I wouldn't have been able to do this without a supportive, team, company work/life balance, and investing in one's career with a deeper lens. I have seen myself grow a lot throughout these years at Paylocity and look forward to more.

PJ

Government Relations Project Manager

How would you describe the company’s work-life balance?

Before Paylocity, I struggled with work/life balance and boundaries. My manager is incredibly flexible and adjusts workloads to ensure we never reach a burnout situation. If I ever need to adjust my schedule to take a kid to the doctor, or take PTO, there's never an issue. I'm much happier after coming to Paylocity and finding that balance!

Jesse

Senior Communications Specialist

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