Customer Service II/Authorizer -100% Remote (OneLand) at Frontdoor (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Overview

Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

DUTIES & RESPONSIBILITIES
  • Assist contractors by answering questions about warranty service and coverage.
  • Work with the contractor to determine whether a service request is covered by the warranty contract or not.
  • Authorize contractors to proceed with repairs covered by home warranty claims.
  • Responsible to make sure that cost of repairs are reasonable, falling within guideline pricing and determine if higher than average costs are reasonable for the
  • Bring issues that arise with pricing, service, industry and trade trends, etc. to the attention of Contractor Relations.
  • Delivering decisions to customers regarding the diagnosis of their failure and educate the homeowner on how the warranty works.
  • Place orders for warranty parts and services; ensure accuracy to avoid delays in service.
  • Manage your Work Space and emails in an efficient and organized manner, promptly responding to the needs of customers and contractors.
  • Create an environment that is appealing and friendly to contractors, customers and peers.
Qualifications

DESIRED SKILLS & EXPERIENCE
  • Being a high school graduate/having a GED is a requirement
  • Previous Home Warranty, Contractor, or Construction experience is highly preferred
  • 3+ years of customer service or quality assurance experience
  • Service-oriented and collaborative team player
  • Possess the right attitude to handle tough calls positively and in a friendly manner
  • Strong attention to detail
  • Outstanding written and verbal communication skills
  • Excellent problem-solving and decision-making abilities
  • Must be a relationship-builder with an ability to work in a dynamic, team-based environment
  • Bilingual in English and Spanish is a plus
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Job Locations US-AZ-Phoenix | US-NM-Santa Fe | US-NV-Carson City | US-AL-Montgomery | US-IA-Des Moines | US-KY-Frankfurt | US-MS-Jackson | US-TN-Nashville | US-AZ-Phoenix

ID 2022-2831

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp
More Information on Frontdoor
Frontdoor operates in the Insurance industry. The company is located in Memphis, TN, Denver, CO, Phoenix, AZ, LaGrange, GA, Carrol, IA and Portland, OR. Frontdoor was founded in 2018. It has 514 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, 401(K), Company Equity, Diversity Program. To see all jobs at Frontdoor, click here.
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