Equifax is looking for a Customer Service Front Line Manager for our St. Louis office!What you'll do

• Determine, evaluate and distribute client service onboarding agents workload based on employee bandwidth, capability and business prioritization and ensure appropriate resource utilization.
• Coach team members on appropriate process applications and partner with director on department initiatives and team needs.
• Analyze and document client business requirements and provide suggestions for solution development.
• Implement solution through the application of knowledge, skills, tools and techniques to project activities to meet or exceed customer needs.
• Maintain daily metrics to identify trends to take action regarding staffing and process efficiency.

What experience you'll need

• A high school diploma or GED
• At least 1 year of experience managing direct reports in a call center or processing environment

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.