Overview

William Demant Holding Corporation (WDH) is a Denmark-based manufacturer of Hearing-related products and services. WDH is comprised of multiple market-leading Hearing Aid and Audiology Screening and Diagnostic equipment/service companies.

For more than seven decades the Diagnostic Group LLC has been an innovator in audiological instruments, developing, producing, and distributing reliable products ranging from hearing screening to diagnostic solutions. Diagnostic Group LLC has grown over the years to fulfill the specialized needs of the growing field of audiology. From screening audiometers for school nurses and General Practitioners to complex diagnostic instruments for in-depth examination. Diagnostic Group LLC provides novel and efficient tools for hearing professionals. The Diagnostic Group LLC division is located in Eden Prairie, MN.

The Customer Service Specialist will provide support for the occupational health business by responding to customer inquiries and processing sales orders.

Responsibilities

• Provide excellent service in written and verbal communications with internal and external customers, enlisting the assistance of coworkers when necessary
• Communicate with customers as needed regarding inquiries, order statuses, and services, including items that are out of stock
• Answer all basic questions regarding company products and services
• Resolve product or service problems by clarifying the customer's issue; determine the cause, find the best resolution, and follow up with the customer
• Escalate complex issues to supervisor
• Enter orders for hearing instruments, accessories, parts, warranties, and replacement claims, documenting all complaints
• Promote and sell company products and services
• Update customer contact information in CRM
• Manage demo equipment
• Provide quotes to customers
• Other tasks to support the team and our customers

Qualifications

• High School Diploma or GED required
• 2+ years of customer service experience
• Proficiency with Office Suite (Word, Excel, PowerPoint)
• Professional phone manner

You are a good fit if you have:

• Good judgment and decision-making skills
• An affinity for multitasking, experience working in a fast-paced environment, and the ability to handle stressful situations
• Strong oral and written skills
• A positive attitude and genuine interest in people and desire to help
• A pleasant, friendly, and professional demeanor
• Good organizational skills and attention to detail

Diagnostic Group LLC is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people's hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.