Overview

Responsible for the Customer Service functions for all assigned lines.

This is a remote (work from home) position

Responsibilities

• Receive order issues from external parties in a professional manner.
• Resolve issues with knowledge, experience, research, and communication with internal and external groups.
• Update order in order system as necessary.
• Review dashboard for alerts on a daily (hourly) basis.
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor.
• Maintain client/customer criteria for handling orders.
• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
• Responsible for filing documents according to Acosta policy.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
• Perform special assignments for the company and/or branch and/or department as needed.

Qualifications

• High School diploma or GED required.
• Associates Degree preferred.
• A minimum of two (2) years previous sales support, customer service, or office administrative experience required.
• A minimum of one (1) year previous food broker experience preferred.
• Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.
• Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.
• Proficient in MS Office (Word, Excel, Outlook).
• Proficiency in data/order entry and software and Becton system required.
• Must type a minimum of 60 wpm accurately.
• Must have internet access and an email address available.

Acosta Sales & Marketing is an Equal Opportunity Employer

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