Customer Service Coordinator- Internet at Milwaukee Tool (Dallas, TX)

| Dallas-Fort Worth, TX
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Our customers need you! TTI, Inc. is searching for a customer service superstar to serve as the next Customer Service Coordinator in our fast growing Internet Branch. The Internet Branch Customer Service Coordinator provides support to the branch sales force by assisting with customer inquiries, the coordination of special customer requests, and issue resolution

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

What our Customer Service Coordinators do:

    • Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
    • Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
    • Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
    • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
    • Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
    • Process order confirmation files by reviewing data
    • Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
    • Provide back-up coverage for Director of First Impressions by covering switchboard during breaks.

What we look for:

  • High School Diploma or GED 6 month's experience in a customer service support or similar role or equivalent combination of education and experience required.
  • Ability to use the computer system proficiently.
  • Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
  • Possesses excellent verbal and written communication skills.
  • Must have good telephone etiquette and ability to write routine business correspondence.
  • Ability to type 40 words per minute.
  • Knowledge of all Microsoft Office applications at the beginning level, including Excel.
  • Ability to add, subtract, multiply, and divide units of measure.
  • Able to compute rate, ratios, and percentages.

What we offer our team members:

  • A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
  • Educational Assistance (Tuition Reimbursement)
  • Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
  • A strong focus on giving back to our communities through philanthropic opportunities
  • Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at

This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans' status, genetic information, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
More Information on Milwaukee Tool
Milwaukee Tool operates in the Other industry. The company is located in Brookfield, WI, Olive Branch, MS, Greenwood, MS and Jackson, MS. Milwaukee Tool was founded in 1924. It has 5001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 21 open jobs at Milwaukee Tool, click here.
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