Customer Service Associate
Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
The safety and health of our employees is our top priority. As such, our return to office plan will follow a phased approach, working towards a hybrid model. Starting in June we opened our NYC office for colleagues on Wednesdays and Thursdays. This is entirely voluntary and includes all of our regular in-office perks such as free lunch. There will not be any mandatory return to office in 2021. Learn more about our return to office philosophy and plans here!
Your Impact on our mission:
As a Customer Service Associate, you’ll be responsible for solving problems before they exist and creating a magical experience for patients and doctors alike. If you’re a Jack or Jill of all trades with a passion for delivering amazing service, this is the role for you!
You’ll enjoy this role if you are…
- Super-positive and empathetic: you see the best in people and know how to bring it out
- A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
- Passionate about bringing solutions to both patients and providers
- Excited to learn new techniques and systems
Your day to day is…
- Delivering a great experience to doctors and their staff via phone and email
- Supporting patients via phone and email, ensuring a seamless Zocdoc experience
- Using your multitasking abilities to field requests from multiple users simultaneously
- Applying your problem-solving skills to answer patients’ questions and make sure they get the appointments they need
You’d be successful in this role if you have….
- A great deal of initiative, resourcefulness, and sense of ownership
- Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
- Top-notch customer service skills (experience at a service-based company like Apple, Disney, Zappos, etc. is a plus)
- The ability to quickly learn and thrive in a fast-paced work environment
- A passion for healthcare is not necessary; however, a passion for improving the lives of people through technology is a must
- Flexibility to work some nights and weekends
Benefits:
- 100% paid employee health benefit options
- Catered lunch everyday along with snacks (when back in office)
- Parental leave
- Cell Phone reimbursement
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
