ezCater is the world’s largest online marketplace for catering – a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. We’re backed by Insight Partners, Iconiq Capital, Wellington, Lightspeed, and GIC, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful operation get a do-over? Come help us power Food For Work even better than we did it the first time.
Fanatic and fantastic customer service is the spice in our secret sauce. One client put it well: "This is my first call to you guys, and I feel like I'm talking to a friend. I trust you already."
What you'll do:
We are looking for enthusiastic, motivated, hard-working people, who love helping others, to come join our team as Customer Service Associates.
Manage orders from start to finish, respond to inquiries, maintain a "beyond helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing.
- Excellent phone presence
- Polished written & verbal communication skills
- Excitement to learn & master our various platforms
- Confidence & ability to be autonomous and "figure it out"
- A solid understanding of what it means to be adaptable & agile; we like to move fast and change is a fun word around here
- A love to be busy -- really busy -- and then go home and forget all about it.
- 1+ year in a people facing role (CS, Sales, Hospitality)
- Empathetic & inviting
- Decisive & resourceful
- Collaborative & innovative ("aim higher, make it better")
Training will be fully remote. However, you can come into the office whenever you’d like. While in training, your schedule will be Monday - Friday from 9 AM - 5:30 PM ET. After training, you will have the opportunity to work from home or the office - whichever you’d like. When you work from home, please have an appropriate set-up: a quiet place and hard-wired, high-speed web access. We'll provide a computer, a headset, and VOIP phone service.
Our next start date for this position is October 18th, 2021. If interested, please respond with a resume and a cover letter explaining why this job is perfect for you --and you for the job. Please address the cover letter to Zak Kovat, Talent Acquisition/Service Ops.
Salary Range: $40,000 - $48,000
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.