Job Description
THIS POSITION IS ELIGIBLE FOR A $1,500 SIGN ON BONUS AND ALSO ELIGIBLE TO WORK FROM HOME AFTER 6 MONTHS OF MEETING METRICS.
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This dedicated banking team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30+ associates across two FIS sites that are well trained with a desire to provide superior customer service. This team is growing quickly yet focused on crafting an incredible "white glove" experience for our client's consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family!At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.
What you will be doing
As a valued member of our team you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about normal banking activities (online access, card replacements), while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.

• This position is Work from Home eligible after 6 months of full time in office employment and performance based.
• Flexibility to work overtime
• Participant in frequent up-training to expand overall knowledge of processes and services

What you bring

• High school diploma or GED
• Prior call center experience: banking experience is preferred
• Outstanding customer service skills (verbal and written) that foster customer satisfaction
• Excellent computer navigation and operation skills
• Ability to work independently and in a team environment

What we offer you

• Attractive benefits including employer sponsored medical, dental and vision coverage
• Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)
• Career advancement opportunities
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• Great workspaces with dedicated and motivated colleagues

FIS JOB LEVEL DESCRIPTION
Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS's products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.
Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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