Customer Service Associate, Apartments.com- Atlanta, GA

Job Description

As the network with the most visitors, Apartments.com has helped put over 40 million renters into new homes. We are the fastest growing and leading online apartment rental listing website, offering property, commuter, and neighborhood information across the US. A CoStar Group subsidiary, the Apartments.com network includes Apartments.com, ForRent.com, ApartmentFinder.com, Apartamentos.com, ApartmentHomeLiving.com, ForRentUniversity.com, After55.com, CorporateHousing.com and WestsideRentals.com. Apartments.com is supported by the largest professional research team, which has visited and photographed over 50,000 properties nationwide. Our team makes over one million calls each month to apartment owners and property managers, collecting and verifying current availabilities, rental rates, policies, leasing incentives and more. Apartments.com offers more rental listings than any other apartments website and offers innovative features and tools for our customers.

At Apartments.com we believe that the customer is at the center of everything we do. As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience. You will assess our customers' various needs and provide expert service. You will also be an advocate for the best solution to their problems through engagement with product, tech and sales professionals. You'll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small. We will invest heavily in formal and informal training to drive your success.

Your Role:

• Demonstrated a strong customer focus rooted in empathy toward the customer
• Communicate effectively with peers, management and customers

• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Be the person who delivers first time resolution with quality and professionalism
• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
• Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
• Support sales colleagues to ensure the highest standard of customer service is maintained
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
• Develop a strong understanding of CoStar Group and Apartments.com technology, tools and products
• Meet and exceed customer and Costar's expectations

Basic Qualifications:

• Associates degree required
• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
• Results and solutions oriented approach to solving customer problems
• Open to working some weekends in order to provide customer to all clients
• Excellent verbal and written communication and influencing skills

Preferred Qualifications:

• Confident personality with the ability to communicate effectively with both internal and external stakeholders
• Ability to plan and organize workload in a fast-paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology led environment
• Proficiency in MS Office
• Be very Team and Quality Service oriented

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing