Customer Service, Alarm Monitoring Specialist - (Eagan, MN) at Vivint (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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Job Description

Who We Are:

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Would you like to use your customer service skills to profoundly impact lives and receive customer testimonials like this?

"Vivint dispatched the fire department, and I ran to get our five young children out of the houseVivint saved our lives"

"I'd like to thank Vivint staff and the Monitoring Professional who scared the robbers out of my house."

Join our National Award-Winning Alarm Monitoring team! Vivint's Alarm Monitoring Specialists protect families and property 24/7. Our Monitoring Specialists take on an especially vital role to ensure the safety of our customers, including (1) Properly respond to alarm signals from our customers' alarm systems (2) Dispatch emergency signals to police, fire, and medical agencies. (3) Provide world-class customer service to our customers in their time of need.

Training: Paid, Mandatory 4 weeks

Starting Rate: $16.00/hr

We want you to grow with us! Potential to make up to $20.50/hr within your first year.

  • Pay Increase: $17.00/hr after fully trained + Shift differentials + $2/hr-$3/hr bonus for top performers. Performance bonus is based on individual performance quality metrics.
  • Additional $1.00 per hour for bi-lingual Spanish/English speakers.
  • Earn commissions through generating customer referrals.


Duties and Responsibilities:

  • You must be able to complete a 2-week new hire classroom training and 2-week hands-on training.
  • Monitoring Specialists will be trained in the standard operating procedures to handle alarms.
  • Monitoring Specialists must be able to obtain a Burglar Alarm License as mandated by the states requiring registration/licensing.
  • Dispatch police, fire or EMS when needed.


  • Notify customers of non-emergency signals.
  • Notify account contacts of emergency signals after dispatch.
  • Receive and process inbound calls requesting information.


  • Position requires weekend, holiday, and shift work and may require mandatory overtime.
  • Generate customer referrals.


Required Skills and Experience:

  • Knowledge of and familiarity with computers, Microsoft Office applications, and the internet.
  • World-class customer service and interpersonal skills.


  • Ability to use discretion and problem analysis.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • One year customer service experience preferred, but not required
  • High School Diploma or equivalent.
  • Extensive training will be provided before taking emergency calls.


  • Highly dependable with regular and punctual attendance.
  • Confident and prepared to initiate promotional conversations with customers.
  • Must be able to reliably commute to our Eagan location.


Why You'll Love Working Here:

  • Free meal voucher for every 8 hours worked
  • Access to workout facility, walking trails, putting green, picnic area, spectacular view of O'Neil Pond
  • Part-time and Full-time options
  • Flexible scheduling - must be able to commit to your schedule for the first 90 days
  • Mental health resources, including free, professional, and confidential counseling services available 24/7.


  • Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
  • Employee pricing on Vivint products
  • Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
  • Career development and leadership opportunities
  • Discounts with various national companies and vendors
  • Casual Dress Code


Company Benefits:

  • 10 Paid Holidays
  • Paid/Unpaid time off
  • Medical/dental/vision/life coverage


  • 401(k) Plan + Employer Match
  • Paid Maternity, Paternity, & Adoption Leave
  • Career Development and Leadership opportunities


Vivint Values:

  • Honesty and Integrity Come First - Do the right thing
  • Customer Obsession is Our Advantage - A relentless passion to serve the customer
  • Innovation is Essential - Today's innovation is tomorrow's lifeblood
  • We Win Together - Individuals win games; teams win championships
  • Exceptional is Expected - Talk is cheap; create value, not just motion


FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

  • https://www.youtube.com/watch?v=d2f4KguloeU
  • Vivint.com/Careers
  • https://www.vivint.com/company/about-us


Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

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If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
More Information on Vivint
Vivint operates in the Hardware industry. The company is located in Provo, UT, Lehi, UT and Boston, MA. Vivint was founded in 1999. It has 10001 total employees. It offers perks and benefits such as Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance, 401(K) and Company Equity. To see all 75 open jobs at Vivint, click here.
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