Customer Service Account Administrator - Located in Ogden, UT

| Ogden, UT
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Org Marketing Statement
Parker Aerospace Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world's leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.
In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner. Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parker's success.
Position Summary
Customer Service Account Administrator - CSO, Ogden, Utah
Position Summary
Administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts, and ensures compliance with warranty or maintenance agreements.
Responsibilities
Responsibilities
  • Primary responsibility is to provide excellent customer service for our commercial customers: PO review, quote creation and provide customer status reports.
  • Commercial contract interpretation and review.
  • Achieve Commercial Repairs Sales Plan and on time delivery of repaired units.
  • Interface and coordinate activities with Irvine and Kalamazoo teams.
  • Effective communication skills - Email, Phone and face to face.
  • Relationship Building - contacts change frequently and building bridges is a key to success in this job.
  • Innovative Self Starter - needs to be able to pick up an issue and run with it with little to no instruction. Takes charge and is accountable. Effective organizational skills and quick learner are critical attributes.
  • Product & Systems Knowledge- Understanding where our products fit in the big picture and how they work is key.
  • Proficient with Microsoft Office is a must.
    Qualifications
    Qualifications

    Education and Experience
    Bachelors degree (BA) in Business Administration or related field.Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience in technical product customer support or contract administration.

    TYPICAL MENTAL AND PHYSICAL DEMANDS
    While performing the duties of this job, the employee is required to sit. The employee frequently is required to use hands to operate a computer and talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once. Overnight, long distance travel may be required, based on the individual needs of the position.
    (The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)
    Parker Hannifin
    Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
    Equal Employment Opportunity
    Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfand http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
  • More Information on Parker Hannifin
    Parker Hannifin operates in the Aerospace industry. The company is located in Cleveland, OH, Columbus, OH, Haverhill, MA and San Diego, CA. Parker Hannifin was founded in 1917. It has 23683 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 59 open jobs at Parker Hannifin, click here.
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